Refund policy
Return & Refund Policy - Fut Latino
At Fut Latino, we send orders to our factory as quickly as possible so production can begin without delay. Because most items are made to order, cancellations and refunds are handled according to the timeline below.
Cancellation & Refund Timeline
| Timeframe | Refund |
|---|---|
| Within 24 hours of purchase | Full refund (100%) - no questions asked. |
| 24 to 48 hours after purchase | 80% refund - your order is already in production, so a 20% processing fee applies. |
| After 48 hours or once production has started | Cancellations and refunds are no longer available. After delivery, returns are accepted only for approved manufacturing defects or incorrect/damaged items. |
Final Sale After Delivery
Once an order has been delivered, the sale is final except when the product has a manufacturing defect or the item received is incorrect or damaged.
We do not accept returns, exchanges, refunds, or chargeback-based claims after delivery for change of mind, team or match results, event outcomes, delivery timing after the package has arrived, sizing/fit issues, or any other personal preference reason.
Personalized / Custom Items
Orders with custom name and number personalization are non-refundable after 24 hours, as they are made exclusively for you and cannot be resold.
Defective or Incorrect Items
Please inspect your order upon delivery. If your item has a manufacturing defect, arrives damaged, or is incorrect, contact us immediately at contacto@fut-latino.com with your order number and clear photos of the issue. We will evaluate the case and, if approved, resolve it with a replacement or a refund.
Important Regarding Sizing
All our products are made to order, and we provide detailed size guides on every product page. For this reason, we do not accept returns, exchanges, or refunds due to sizing or fit issues. Please review the size chart carefully before placing your order.
How to Report an Eligible Issue
- Contact us at contacto@fut-latino.com with your order number.
- Include clear photos or videos showing the manufacturing defect, damage, or incorrect item.
- Wait for our approval and return instructions before sending anything back.
- Items sent back without prior authorization will not be accepted.
Non-Returnable Items
- Items delivered without a manufacturing defect or approved incorrect/damaged item claim
- Personalized/custom items after 24 hours
- Items with sizing or fit issues
- Items returned because of change of mind, team or match results, event outcomes, or delivery timing after arrival
- Items without original tags or packaging
- Items that have been worn, washed, used, altered, or damaged by the customer
- Gift cards
Refund Processing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since approval and you haven't received your refund, please contact us at contacto@fut-latino.com.
This policy does not limit any mandatory rights required by applicable law.
Questions?
We're here to help. Contact us anytime at contacto@fut-latino.com.